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CRM Platform

Created highly scalable and robust CRM which ensured all aspects of customer interactions in an optimal and efficient manner.

Hurdles in business growth


The client is a leading Non Banking Financial Company. They wanted an efficient CRM to help them manage customer service process and manage data of millions of customers on one single system.

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How we helped overcome


Delivered robust CRM platform with an experienced Project Management system and self-service capabilities.

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Modules implemented by our team


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Easy lead management system

Capturing leads, tracking their activities and behavior, qualifying them, and then passing them on to the sales team.

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IVR & SMS management system

Message Alert to reach a high volume of employees when handling projects for better customer relationship management (CRM) strategy.

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Quick reporting & MIS

Quickly build MIS reports from various Management Information Systems in the organization. Build MIS Reports using drag & drop and custom formatting.

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Customer support ticketing system

Software that collects all customer support requests from a wide range of sources and manages them in one location.

Technology stack


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Language used

PHP

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OS and Server

Linux and Apache respectively

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Database

MySQL

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